Heeton Concept Hotel – Luma Hammersmith ★★★★

喂是非常方便，員工 Shivam 非常親切有線和耐心的招待

房間的清潔度有待改善

靠近马路的那侧房间隔音很不好。

地点 服务人员 都很喜欢

床小了一点

位置非常好，离地铁和商业街很近，但非常安静。

早餐单调，还不如不没有。

地理位置很赞.虽然离景点不是很近,但是坐地铁往来机场和景点都很很便捷.房间空间有限,但是规划的很好,该有的都有.起酥点心,果汁和水果组成的便携早餐很适合不想在早餐上花太多时间的游客.

附近能有更多的就餐选项和24小时营业的便利店就好了.

大小还可以

床单上有头发，跟服务人员反映了，他们并没有给我换新的，只是说对不起，很敷衍

地理位置还不错

1. This hotel does not have any star rating! ! ! ! not even with one star (See hotel official reply) It is lying on booking! ! ! Purely fraudulent! ! ! 2. The hotel room is very dirty! ! ! The sheets and quilt cover were not changed during the 6 nights. And there was also unclear dirty things on the bath towel. 3. The most weird thing is that I came back at night and found that there were disgusting stains on the floor and on the sofa! ! ! (See the picture) After the complaint, the staff says that they could not do anything. And next day when we were back, the stains are still there!! The hotel just do nothing but explained that it is not a 4 star hotel and you can NOT expect anything! ! ! 4. The attitude of the manager and the staff is extremely rude. The Stain itself is already disgusting and the Staff are even worse!!! 1. 这个酒店并没有任何星级！！！！（见酒店官方回复） 并不是booking上展现出来的4星！！！ 纯属欺诈！！！ 2. 酒店本身非常不干净！！！入住6晚没更换过一次床单被套，拿到的浴巾上也有不明脏物。 3.最奇葩的是晚上回来居然发现地上和沙发上有类似***的污迹！！！（见图片）投诉之后店员爱理不理，说他们什么也做不了。次日回来污渍还在，酒店解释这不是4星级酒店，不能期待什么服务！！！ 4. 经理和员工态度极差，在沟通的时候脸比那污迹还要恶心！！！

离地铁站蛮近，房间空间还可以，2+1床型房间，还有沙发和电脑桌的位置。有可带走的简单早餐，面包水果饮料和咖啡，都包含在房价内。

单独的淋浴间太小，离开当天寄存行李额外收费了，2磅/件。

离地铁近，但是旅游旺季很不划算，房间很窄

性价比很低

這不關酒店問題，只是有客人不守規，在房間吸煙，結果弄響了火警鐘，連累全酒店客人下大堂。幸好酒店員工很快便處理好問題。

位置很好，早餐带出门很方便，服务人员很热情

房间稍小

第一天给我安排的负一楼. 要求换其他的房间，前台服务员的态度特别差. On the first day, the arranged room was on the first floor. Requesting another room, the front desk attendant was particularly bad.

附近2条地铁线，想去希斯罗机场的话很便利，地理位置不错，地铁边上就有超市

房间小，早餐是打包好的那种